SHIPPING AND DELIVERIES:

Purchases are shipped from our own warehouses in India. We usually dispatch most orders within 1-2 business days (excluding Sundays and public holidays). The orders are estimated to be delivered within 3-7 business days from the dispatch date. (Excluding Government impositions and natural calamities).

The time taken to deliver the order depends on the location of the consumer and the Pincode serviceability by the courier partner. Orders received after 3 pm will be dispatched the next day.

We have Free shipping for all orders within India.

Order deliveries will be made by our third-party courier and logistics companies. Our delivery partners then bring the package to you at the earliest possiblity. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

Delivery Returns

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your replacement of the product:

Step 1: Contact our Customer Support team via email ([email protected])

Step 2: Provide us with your order invoice details and your request to replace/the defective/wrong items in your order.

Step 3: In this case, we will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Refund Policy

Products once sold are non-refundable items cannot be exchanged also. If the seal is opened of the products, we will not be able to accept the products. However, if the delivered product is found to be defective, it will be repaired/replaced depending upon the category of product to be decided by Beauty Essentials Marketing Pvt Ltd. Standard Warranties of the product shall apply as per the warranty terms of the brand.

In the case of a return/replacement/refund, we process the refund once the products have been received and verified at the warehouse. In case of cancellation of order, the refund would be processed within 7 working days as follows:

If the payment was made by Credit Card or Net Banking, we shall reverse the credit or credit the net banking account of the customer.

If the payment was made by Cash on Delivery, we would transfer the amount to the customer’s bank account.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 working days of us receiving the products back.